Privacy Policy
Effective Date: 1 January 2026
1. Introduction
This Privacy Policy explains how Jervis Bay Realty (“we”, “us”, “our”) collects, uses,
discloses and protects personal information in accordance with the Privacy Act 1988
(Cth) and the Australian Privacy Principles (APPs).
We are committed to safeguarding the privacy of our clients, customers, tenants,
landlords, buyers, sellers and website visitors.
2. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Name, address, email address and phone number
- Identification details (such as driver’s licence or passport where required)
- Financial information (including rental payment details or bank details for transactions)
- Property ownership, tenancy and transaction information
- Employment details (for rental applications)
- Information you provide through enquiries, forms, inspections or communications
- Website usage data (such as IP address, cookies and analytics data)
3. How We Collect Personal Information
We collect personal information:
- Directly from you (in person, by phone, email, website or forms)
- From third parties such as referees, landlords, employers, credit reporting bodies or government agencies (where lawful)
- Through our website and digital platforms
4. Why We Collect Personal Information
We collect and use personal information to:
- Provide real estate services (sales, leasing, property management)
- Communicate with buyers, sellers, landlords and tenants
- Process rental applications and property transactions
- Conduct marketing and promotional activities (where permitted)
- Comply with legal and regulatory obligations
- Improve our services and customer experience
5. Disclosure of Personal Information
We may disclose personal information to:
- Property owners, landlords, tenants, buyers or sellers as relevant
- Service providers (such as trades, contractors, photographers, IT providers)
- Financial institutions and payment processors
- Legal, accounting or professional advisers
- Government authorities where required by law
We do not sell personal information.
6. Direct Marketing
We may use your personal information to send marketing communications about
properties, services or events. You may opt out at any time by contacting us or using the
unsubscribe option in our communications.
7. Storage and Security
We take reasonable steps to protect personal information from misuse, loss,
unauthorised access, modification or disclosure. Information may be stored
electronically or in hard copy and is retained only for as long as necessary.
8. Access and Correction
You may request access to personal information we hold about you and request
corrections if the information is inaccurate, incomplete or outdated. Requests should
be made in writing using the contact details below.
9. Complaints
If you believe we have breached your privacy rights, you may lodge a complaint with us.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC).
10. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve functionality and user
experience. You can disable cookies through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available
on our website.
12. Contact Us
Jervis Bay Realty
Address: GC/1 Beach Street, Huskisson NSW 2540
Phone: 02 4441 5188 or 02 4443 3343
Email: hello@jervisbayrealty.com.au